Terms & Conditions

Please read these terms carefully before using our services

1. Introduction

Welcome to GentleJewel. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

Product availability
Errors in product information or pricing
Suspected fraudulent activity
Issues with payment authorization

Upon placing an order, you will receive an order confirmation email. This email constitutes acceptance of your order only when the product is dispatched.

3. Pricing and Payment

All prices listed on our website are in the currency selected and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

Payment must be made in full at the time of order. We accept major credit cards and other payment methods as indicated at checkout. All transactions are processed securely.

4. Shipping and Delivery

We ship to addresses worldwide. Delivery times are estimates and commence from the date of shipping, not the date of order. We are not responsible for delays caused by customs, carrier issues, or other circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns and Refunds

Our return policy allows for returns within 30 days of delivery, subject to the conditions outlined in our Return Policy. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

6. Product Descriptions

We strive to provide accurate product descriptions and images. However, colors may appear differently on various devices, and minor variations in materials and craftsmanship may occur. These variations do not constitute defects and are part of the unique character of handmade items.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of GentleJewel and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, GentleJewel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which GentleJewel operates, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following any changes constitutes acceptance of the revised terms.