Frequently Asked Questions
Find answers to common questions about our products and services
How do I choose the right size for my bridal belt?
Measure your waist where you'd like the belt to sit, then add a few inches for tying. Our belts typically feature long satin ribbons that can be adjusted to fit various sizes. Check the product description for specific measurements.
When should I order my bridal accessories?
We recommend ordering at least 3-4 weeks before your wedding date to allow for shipping and any necessary exchanges. During peak wedding season (March-June), consider ordering even earlier.
Do you offer custom designs?
At this time, we do not offer custom design services. However, our collection features a wide variety of styles to suit different tastes and wedding themes.
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged items in original packaging. Please see our Return Policy page for complete details.
How much is shipping?
We offer free standard shipping on orders over $75. For orders below this amount, a flat rate of $9.99 applies. Express shipping is available at checkout for an additional fee.
Do you ship internationally?
Yes, we ship worldwide! Delivery times vary by destination. Please see our Shipping Information page for estimated delivery times to your location.
How should I care for my bridal accessories?
Store your accessories in a cool, dry place away from direct sunlight. Avoid contact with perfumes, hairsprays, and other chemicals. Clean gently with a soft, dry cloth if needed.
Can I track my order?
Yes! Once your order ships, you'll receive an email with a tracking number. You can use this to track your package's progress to your door.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. All transactions are processed securely.
How can I contact customer service?
You can reach our customer service team by email at assistanceteam@gentlejewel.cc or through our Contact Us page. We typically respond within 24-48 hours.
